- Product
- BrokerageLoop, by Deecoding
- Markets
- UAE and Saudi Arabia; Lebanon pilot
- Platform
- Microsoft Azure, UAE North
- Languages
- Arabic and English, right-to-left first
- 28modules, one system of record
- 11role bundles, deny-by-default
- 2apps: web and a mobile field app
The challenge
What had to be true
Brokerages in the region run on spreadsheets: renewals slip through, commissions are reconciled by hand, and co-broker statements are rebuilt every month.
The 2024 Emirati broker regime turned things that used to be good practice into obligations with deadlines, and a product for this market has to work in Arabic first, not as a translation.
The work
What we built
- The whole book in one registerLead, quote, bind, policy, endorsement, renewal, claim, collection, commission, reconciliation and counterparty statements, in one system.
- Right-to-left firstArabic throughout, not a translation bolted onto a left-to-right design.
- Market rules as configurationLebanese and Emirati regulatory behaviour is configured, so the same product enforces different rules in different markets.
- Co-brokers as first-classCo-broker and sub-broker business is modelled directly, with a statement of account on demand.
- An AI assistant inside your permissionsIt answers from the brokerage’s own book, and only from what the person asking is allowed to see.
Security
How the data is protected
- Tenant isolation enforced in the database, with PostgreSQL row-level security
- Changes are added, never overwritten: every change records who, when and what it was before
- Eleven role bundles, deny-by-default
- Alerting on cross-tenant access attempts and bulk reads
- Infrastructure as code with Terraform; deployments authenticate with OIDC, no stored cloud keys
- Encrypted in transit and at rest
Designed and built by a certified Microsoft Azure Solutions Architect.
Stack