- Product
- BrokerageLoop, by Deecoding
- Markets
- UAE and Saudi Arabia; Lebanon pilot
- Platform
- Microsoft Azure, one deployment per country
- Languages
- Arabic and English, right-to-left first
- 29modules, one system of record
- 11role bundles, deny-by-default
- 2apps: web and a mobile field app
The challenge
What had to be true
Brokerages in the region run on spreadsheets: renewals slip through, commissions are reconciled by hand, and co-broker statements are rebuilt every month.
The 2024 Emirati broker regime turned things that used to be good practice into obligations with deadlines, and a product for this market has to work in Arabic first, not as a translation.
The work
What we built
- The whole book in one registerLead, quote, bind, policy, endorsement, renewal, claim, collection, commission, reconciliation and counterparty statements, in one system.
- Right-to-left firstArabic throughout, not a translation bolted onto a left-to-right design.
- Market rules as configurationLebanese and Emirati regulatory behaviour is configured, so the same product enforces different rules in different markets.
- Co-brokers as first-classCo-broker and sub-broker business is modelled directly, with a statement of account on demand.
- An AI assistant inside your permissionsIt answers from the brokerage’s own book, and only from what the person asking is allowed to see.
Security
How the data is protected
- Tenant isolation enforced in the database, with PostgreSQL row-level security
- Changes are added, never overwritten: every change records who, when and what it was before
- Eleven role bundles, deny-by-default
- Alerting on cross-tenant access attempts and bulk reads
- Infrastructure as code with Terraform; deployments authenticate with OIDC, no stored cloud keys
- Encrypted in transit and at rest
Designed and built by a certified Microsoft Azure Solutions Architect.
Questions brokerages ask
Moving to BrokerageLoop
Can you migrate years of historical data out of our current system?
Yes. We migrate data from any source: legacy Windows or desktop applications, online and SaaS systems, and Excel workbooks. That covers policy registers, claims history and unpaid client premiums, mapped into BrokerageLoop’s records, together with the files, scanned documents and images attached to them.
Can our management switch between our Lebanon entity and our UAE entity from one place?
Yes. Each entity runs as its own isolated tenant, so each country’s data and compliance rules stay separate, and the same user can easily switch between the tenants they have access to.
We do not use Odoo yet. Do we have to build our chart of accounts from scratch?
No. We start from a ready-made chart of accounts and payroll configuration for Lebanon, the UAE and Saudi Arabia, validated by auditors, so the accounting side is not built from a blank ledger while BrokerageLoop’s insurance modules are being configured.
Stack